Appointments
Appointments can be made via:
- Visiting our Consulting Room
- Calling the practice on 01384 897668
How to make an Appointment
Appointments can be made between 08:00 and 18:30, Monday to Friday.
If your condition is non-urgent, you can expect to see a GP within two working days. You have the right to express your preference to consult with a particular doctor although you may have to wait longer if you want to see a particular GP.
The practice operates an appointment system but we will endeavour to see patients in an emergency at the end of morning or evening surgery.
Patients between the ages of 16 and 75 and those aged 75 years and over who have not been seen by the doctor or nurse for any reason during the last three years will be offered a consultation if requested by the patient. Patients over 75 who have not been seen in the last 12 months should make an appointment for a health check.
Patients should always attend for their appointments with the doctor or nurse. If you are unable to attend, you must call the surgery and inform us that you cannot keep your appointment.
Cancelling an Appointment
Please let us know in good time if you cannot keep your appointment so that we can offer it to another patient.
You can cancel an appointment by using one of the following methods:
- Online by completing our Cancel an Appointments triage
- By telephone on 01384 897668
Telephone Consultations
The doctor may be interrupted to take an emergency telephone call during surgery consultation hours. However, for non-emergency calls, patients are advised to call back after the morning or evening surgery hours in order to discuss any problems. If you leave your contact number the doctor will return your call.
The nurse is available to speak to patients between the hours of 11:30 -12:30. If patients leave their telephone number she will ring them back as soon as she is available.
Role of Reception
Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor.
Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy at a separate reception booth (in a separate room) if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.